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Tue, Oct 06 2015 11:45:29 Русский English Deutsch Magyar


Frequently Asked Questions

How to become a client of the Internet - shop?

To become a client of the Internet - shop, it is necessary to be registered and make an Order. In the Internet shop an account will be opened for you and the purchase price will be fixed for 24 hours. Within 24 hours, you need to make a payment for the ordered bars and send a copy of your payment by an e-mail. If within 24 hours the confirmation of payment is not received, the buyer's order will be cancelled.

For what amount I can issue an order?

At single purchases, you can make an Order for any amount.

Why does the company charge a fee for processing the orders?

The company buys investment gold bars in Switzerland and sends them to depositories in the same country. Costs of transportation, storage, insurance and distribution are included in the cost of gold. The company sells gold at production cost substracting a rate of 7% for processing the order until it is completed.

Where my gold will be stored?

Emgoldex acquires investment gold in Switzerland and it is deposited in authorized depositories for precious metals in Switzerland. From there it is sent to buyers worldwide.

How I can receive my gold?

Within the EU and in those countries where there is no VAT and import duties, an investment bars are sent by an insured mail, to the other countries for the reasons of logistics bars are not delivered. The buyer himself incurs the obligation on a choice of a way of receiving the bars. Bars can be received in a place of their storage, under the preliminary arrangement in Switzerland. They will be delivered from specialised storehouse. They will be delivered from a specialized store. The preliminary application must be sent at least 5 days prior. All costs associated with obtaining an investment gold shall be made by the Buyer.

Can I sell the bars back to the company?

Yes, of course, the company buys your investment gold under for the prices of a current day. If the bars were purchased from the company and were in the client's hands, the examination and verification of authenticity will be made, after that the price will be determined.  If the bars were in the storehouse, the purchase will be carried out under the prices of the Internet - shop.

What is a marketing program Goldex?

Program Goldex is an advertising -  marketing program, specially developed for the increase of a sales volume, advertising and attraction of clients. The arrived Order of the buyer takes a place on a table of orders and on the basis of mathematical algorithm, on the arrival of new orders, moves ahead to the bonus compensation. Participation in program Goldex gives the chance to pay the Order in parts, at the expense of personal means and the Credit bonuses, charged to the order of the client and intended for purchase of investment gold on account of execution of the order.

How I can participate in the marketing program?

You need to issue an order for the purchase of an investment gold which amounts to 7000,00 € and pay a coupon order to purchase an investment bars.

What number of Orders can I issue under the Goldex program?

Only one Order and after its termination to issue a new Order or to prolong an action of the old one by the method of reinvestment.

Is the time limited for the payment of all the amount under the Emgoldex program?

Time is not limited.

What is a Coupon - order?

Coupon - order - is a means of payment within the system.

Coupon-order includes: 1 gram gold bar, a prepayment for the purchase of bars in a weight under 100 grams, a payment of a support  service and Internet services - 20.00 € per cycle.

Cost of the coupon 130,00 € + 20.00 € = 150,00 €  and  500,00 € + 40.00 € = 540,00 €

Coupon-order with a payment of 150,00 € is placed on the Preliminary table of orders,

Coupon-order with a payment of 540,00 € is placed on the Main table of orders.

By what means the company pays a bonus compensation?

There is a considerable quantity of trade enterprises and banks in the world which are engaged in trade of investment bars and coins. And it is no secret that advertising and attracting new customers requires money, regardless of how it is implemented. Emgoldex Company has developed a special marketing program to increase sales and attract customers. The company advances a part of gathering for processing of orders of the buyers on financing of the advertising - marketing program and on execution of the Order of the buyer subtracts administrative expenses for Order processing.

When will I receive my gold bars?

Charge of Credit bonuses occurs at the end of each cycle passing of the Order. Each owner of the order has a right to refuse  an order made within 14 days. After this term purchase of bars  will be made. As the delivery will be made by the postal service, delivery time is 4-5 days, the bars of an investment gold you will receive in 3-4 weeks after the release of a reward.

If I have made the payment of the order, may I participate in a marketing program to attract customers?

You have already fulfilled the order and bought gold. The marketing program is developed only for those that wish to execute the order at the expense of the combined payment, i.e. at the expense of personal means and the received bonus compensation. If you wish to participate in the marketing program it is necessary for you to issue a new Order and to get the Coupon for the payment of the made Order.

What is reinvestment?

For full execution of the order, the Order of the buyer should pass two cycles of the Main table of orders. After completing the first cycle of the main table of orders, the company gives a possibility for transition of the Order of the buyer to the second cycle and on termination of which, there is a full performance of the Order. If the Order of the buyer has not received necessary quantity of credit bonuses for its end of two cycles, the Buyer has the right to carry out of the obligations on the end of the Order at the expense of own means. If the Buyer does not execute the Order, the Order is automatically extended for another two cycles at the expense of the bonuses of the Buyer. And this way until the full execution of the Order.

Can I get out from reinvestment?

Yes. This tool is given by the company, only as an additional possibility to carry out of the obligations on execution of the order at the expense of Credit bonuses and is given only once for two cycles. When you exit the reinvestment at the end of the second cycle, you will need to fulfill your obligations to complete the order at the expense of own means.

Can I get out from reinvestment, if I had fulfilled my obligations for the order?

Yes you can. The order is considered executed. You can get your investment gold. But if you get out of reinvestment, then your order also ceases to participate in the promotion of orders for the leadership program.

When my order is considered executed?

When the full amount of the Order of the buyer has arrived to the account of the company and was conducted entirely on financial instruments, and with the participation in a marketing program for customer's order must be credited bonus compensation at a rate not less than the sum of the Order 7000,00 €.

Can I re-execute my order for another buyer?

Yes, you can, any time. This requires that the new owner of the order is registered in the online store. The statement from the actual Owner of the order about a re-registration, sent on an e-mail, with instructions of the e-mail address specified at registration. The statement for the consent from the new Owner of the order, in the form of an e-mail letter, with instructions of an e-mail address specified at registration. As the re-registration of the Order for the new Owner, involves considerable additional costs, the company will charge a fee for this re-registration service which amounts to 40,00 €.

May I perform my obligations on the execution of my order by the means of the marketing program?

The company has developed a marketing program, as an additional possibility on execution of the Order of the buyer and everything depends on the effort made by the owner of the order to promote its order to the bonus compensation. You must perform the marketing formula 1+ 2, i.e. to the customer order by the Buyer shall be brought only two new orders. Only in this case the Order of the buyer moves to the compensation. Two new orders, drawn on the first or second level on the first cycle of the main table, accounted for all the following cycles. Many buyers can fulfill their obligations by the means of the marketing program, but the owner of the order must always be ready to fulfill his order at his own expense.

What is a cycle?

All incoming customer orders are placed on the first level of the Table of orders and in process of receiving new Orders move on levels and move to the compensation. Order of the buyer must pass four levels of the Table of orders. This is a cycle. At an exit of the Order from the fourth level to the compensation, the cycle comes to the end and to the order of the buyer bonus compensation is charged on which the gold bars are bought.

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